Terms & Conditions

Effective Date: 17 | Jan | 2025

Welcome to London Private Driver! By accessing or using our website (https://thatchedhousecars.co.uk) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any bookings or using our services. If you do not agree with any part of these terms, you must refrain from using our website and services.

For inquiries, please contact us at contact@londonprivatedriver.com.

1. Services Offered

We provide private transportation services, including airport transfers, event transportation, and luxury vehicle hire with drivers in London. Specific service details and requirements are outlined during the booking process.

2. Booking and Confirmation

• Accuracy of Information: You are responsible for providing accurate booking details, including pick-up locations, times, and contact information.
• Booking Confirmation: A booking is considered confirmed only after you receive a confirmation email from us.
• Changes and Amendments: Any changes to your booking must be communicated to us as soon as possible. Changes are subject to availability and may incur additional charges.

3. Payment Terms

• Payment Methods: We accept major credit/debit cards and other methods outlined on our website.
• Full Payment: Payment must be made in full at the time of booking unless otherwise agreed.
• Cancellation Charges: Cancellations may be subject to fees as outlined in Section 4.

4. Cancellation and Refund Policy

• Customer Cancellations:
  • Cancellations made more than [X hours/days] before the scheduled service will receive a full refund.
  • Cancellations made within [X hours/days] of the service may incur a cancellation fee.
• Company Cancellations: In the rare event that we cancel your booking due to unforeseen circumstances, a full refund will be provided.
• No-Shows: If you fail to show up at the agreed pick-up location without prior notification, no refund will be provided.

5. Responsibilities and Obligations

• Customer Responsibility:
  • Arrive on time at the agreed pick-up location.
  • Provide accurate contact information and maintain communication if delays occur.
  • Treat our vehicles and staff with respect. Any damages caused by passengers may result in additional charges.
• Company Responsibility:
  • Ensure timely arrival of the vehicle and driver.
  • Provide clean, well-maintained vehicles and professional drivers.
  • Notify customers promptly of any unavoidable delays or changes to the service.

6. Liability

• We are not liable for delays caused by factors beyond our control, including traffic conditions, weather, or road closures.
• Our liability for any loss or damage arising from our services is limited to the amount paid for the booking.

7. Restrictions and Prohibited Activities

• Smoking, consumption of alcohol, and illegal substances are strictly prohibited in our vehicles.
• Drivers have the right to refuse service if passengers exhibit inappropriate or unsafe behavior.

8. Privacy Policy

By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Intellectual Property

All content, including text, images, logos, and designs on our website, is the intellectual property of London Private Driver. Unauthorized use or reproduction is strictly prohibited.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. You are encouraged to review these terms periodically to stay informed.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in England.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: contact@londonprivatedriver.com
• Website: https://thatchedhousecars.co.uk

Thank you for choosing London Private Driver. We look forward to providing you with an exceptional travel experience!